SystemWatch - Computer Network Monitoring

TeamLogic IT is the leading nationwide Managed Service Provider (MSP) to focus entirely upon on Small and Medium Businesses (SMBs). Our enterprise-class remote monitoring services are backed up by local offices with certified and insured network engineers that are ready to handle all of your Information Technology (IT) needs.

SystemWatch from TeamLogic IT consists of tailored service level packages that provide affordable, proactive IT management and support to growing businesses. TeamLogic IT can save your business money by helping plan your IT expenditures to meet your business needs.

TeamLogic IT knows that a system that stays up and runs reliably is far better than a cycle of crash and repair. The key is 24/7 proactive maintenance, but until now that was too expensive for most small and mid-sized businesses.

By monitoring your organization's network around the clock, TeamLogic IT offers far more than the traditional on-site technical support you are used to from other vendors. When you select TeamLogic IT as your technology partner, we serve as your IT manager - we cover all aspects of your network’s management, even when we are not actually on-site. We can do this by utilizing enterprise-class software that large corporations use to manage their complex and dynamic networks. This allows us bring you the same level of proactive network monitoring and support that corporations rely upon for their business survival.

Your assigned network engineer will configure SystemWatch remote network monitoring software to monitor your critical network systems (i.e. file server, Exchange server, web server, workstations, etc.) and to be alerted immediately in the event of any device failure (hardware or software) or potential problem on your network. This proactive service focuses on preventive maintenance, which is proven to save you money. SystemWatch allows TeamLogic IT to take corrective action remotely, which can serve as an essential tool to ensure your network’s reliability and availability.

As an enterprise-class tool, SystemWatch is an immensely powerful enhancement to your in-house technician. In addition to allowing your technician to conduct unscheduled off-site maintenance of your network, SystemWatch monitoring can save your business time and money by identifying network problems often before they occur.

SystemWatch's built in Help Desk functionality allows TeamLogic IT to remotely resolve many of your problems quickly, saving your budgeted on-site support hours for preventive maintenance or serious network problems.

SystemWatch Remote Network Monitoring

TeamLogic IT knows your servers are critical to your company’s ability to function so we have trained engineers staffing our Network Operations Center (NOC) 24 hours a day, 365 days a year to respond to your emergencies. SystemWatch can give you peace of mind that trained professionals are constantly watching for signs of trouble, so you can focus on running your business.

SystemWatch Features Include:

PC inventory & computer audit
PC remote control / remote computer support
Patch management
Managed antivirus and antispyware
Network monitoring / alerts
Windows® event monitoring / alerts
Software deployment / updates
Help desk / trouble ticketing
Network policy enforcement
Integrated reports – managerial & technical
Secure encrypted connection
Flexible administration
Fast & easy deployment
Detailed weekly report of network and system activities
Preferred status and reduced hourly rates for services beyond monthly package

PC Inventory / Computer Audit
Complete computer inventory and software inventory. Scheduled LAN audits. Fully automated and always up-to-date.

PC Remote Control / Remote Support
Remote help desk support. Access PCs behind firewalls and NAT without port mapping or infrastructure changes.

Patch Management
Fully automated patch management. Scheduled security patch scan and patch deployment.

Network Monitoring / Alerts
Instant notification for hardware changes, software changes, low disk space, new devices on the LAN, etc.

Windows Event Monitoring / Alerts
Remotely monitor Windows system event log, application event log and security event log with user defined alerts.

Secure Data Backup
Multiple options for backing up critical data. Local and off-site data replication, as well as complete machine imaging capabilities.

Help Desk / Trouble Ticketing
Complete integrated trouble ticketing. Policy based notification. Built in online Chat for support personnel and users.

Network Policy Enforcement
Monitor network usage by machine and by application. Define policies and limit network access to only corporate approved applications.

Integrated Reports
Comprehensive integrated management and operational reports. Customizable, always available.

Maximum Security
Encrypted communication using 256-bit RC4 with rolling keys. No open ports. No plain-text data. Nothing for attackers to exploit.

Flexible Administration
Integrated Web-based interface. Flexible setup of administrators and users, computer groups, permissions and policies.

Managed Antimalware
Integrated AVG Enterprise Antimalware Network Edition antivirus and antispyware. Perpetual protection against malware - license never expires.

With sophisticated Patch Management, Software Deployment, Remote Desktop Management, Monitoring, Computer Inventory, Audit and Reporting features, SystemWatch can automate day to day IT tasks. From simple single location networks to complex multi-location networks with layered firewalls, NAT, local and remote servers and desktops with notebooks out in the field, SystemWatch can efficiently and effectively maintain your network.

TeamLogic IT offers an unrivaled line of services for small and medium businesses. Our managed services utilize industry recognized best practices to ensure client systems are operational and available so our customers can focus their efforts on the demands of growing their business.