What are Managed Services?

 

A recent study by the Gartner Group revealed the Total Cost of Ownership (TCO) for an unmanaged computer over a three-year lifespan is $5,309, while the cost of a managed computer over the same timeframe is $3,335. This equates to a cost savings of $1,974 by having managed computers. Managed services has been in place within corporate America for years and is now accessible to the Small and Medium Businesses (SMBs) that need help maintaining their network infrastructure.

 

Simply put, managed services is the practice of clients transferring day-to-day related network management responsibility to an outsourced provider as a strategic method for improved effective and efficient operations.

 

Network management refers to the activities, methods, procedures, and tools that pertain to the operations, administration, and maintenance of networked systems.

  • Operations deals with keeping the network (and the services that the network provides) up and running smoothly. It includes monitoring the network to spot problems as soon as possible, ideally before users are affected.

  • Administration deals with keeping track of resources in the network and how they are assigned. It includes all the "housekeeping" that is necessary to keep the network under control. This can be as simple as adding or removing users or as complex as managing permissions and audits.

  • Maintenance is concerned with performing repairs and upgrades. Examples of maintenance include when equipment must be replaced, when a router needs a firmware upgrade, or when a new switch is added to a network. Maintenance also involves corrective and preventive measures to make the managed network run "better", such as adjusting device configuration parameters.

TeamLogic IT wants to be your Managed Service Provider (MSP), where we become your trusted partner for your Information Technology (IT) needs. Our enterprise-class tool, SystemWatch, is currently the most robust MSP service for the SMB market.

 

SystemWatch is a comprehensive, integrated service for managing your entire computing infrastructure. Through the use of SystemWatch, TeamLogic IT is able to monitor and proactively maintain your servers, desktops, and laptops. Through the use of technology, TeamLogic IT is able to serve as your "virtual IT department" regardless of the size of your organization.

 

By focusing on preventive maintenance, SystemWatch will help defend your network infrastructure by continuously monitoring your servers and other critical network systems to catch problems before your business is negatively affected.

 

 

  • Managed services
  • Information security consulting
  • Network troubleshooting
  • Network upgrades (wired & wireless)
  • Hardware maintenance & repair
  • Virus & spyware removal
  • Data recovery
  • Remote access solutions (VPNs)
  • Spam mitigation solutions
  • E-mail & domain hosting

  • Certified, insured & uniformed technicians

  • Focus on PREVENTIVE maintenance
  • Secure data backups – servers & workstations
  • Perpetual antivirus & antispyware protection
  • Real-time monitoring for computer & network problems
  • Managed disk cleanup & defragmentation
  • Managed software updates (patch management)
  • Remote computer support
  • Network appliance monitoring
  • Inventory & network health reporting
  • Enterprise-class services at very affordable prices
  • Network Operations Center (24x7x365 monitoring)

 

 

With sophisticated Patch Management, Software Deployment, Remote Desktop Management, Monitoring, Computer Inventory, Audit and Reporting features, SystemWatch can automate day to day IT tasks.  From simple single location networks to complex multi-location networks with layered firewalls, NAT, local and remote servers and desktops with notebooks out in the field, SystemWatch can efficiently and effectively maintain your network.

 

 

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